GDPR Compliance

1. Our Commitment to GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) and protecting the rights of individuals in the European Union and European Economic Area. This document outlines how we fulfill our obligations under GDPR when processing your personal data.

2. Data Controller Information

For the purposes of GDPR, the data controller is:

frost-dive
42 Merrion Square East
Dublin 2, D02 XF98
Ireland
Email: [email protected]

3. Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so under Article 6 of the GDPR:

• Consent (Article 6(1)(a)): When you have given clear consent for us to process your personal data for specific purposes
• Contract (Article 6(1)(b)): When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legal obligation (Article 6(1)(c)): When processing is necessary to comply with legal obligations
• Legitimate interests (Article 6(1)(f)): When processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms

4. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

4.1 Right of Access (Article 15)

You have the right to obtain confirmation as to whether we process your personal data and, if so, to access that data and receive information about how it is processed.

4.2 Right to Rectification (Article 16)

You have the right to have inaccurate personal data corrected and to have incomplete personal data completed.

4.3 Right to Erasure (Article 17)

You have the right to request the deletion of your personal data in certain circumstances, including when:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent and there is no other legal ground for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

4.4 Right to Restriction of Processing (Article 18)

You have the right to restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

4.5 Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

4.6 Right to Object (Article 21)

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

4.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

4.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

In Ireland, the supervisory authority is:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie

5. How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us at:

Email: [email protected]
Subject line: GDPR Rights Request

We will respond to your request within one month of receipt. In certain circumstances, we may extend this period by two additional months, in which case we will inform you of the extension and the reasons for the delay.

6. Data Processing Activities

6.1 Categories of Personal Data

We process the following categories of personal data:

• Identity data: name
• Contact data: email address
• Technical data: IP address, browser type, device information
• Usage data: website interaction data, pages visited
• Communication data: inquiry details, service selections

6.2 Purposes of Processing

We process personal data for the following purposes:

• Responding to inquiries and providing requested services
• Managing client relationships and communications
• Improving our website and services
• Complying with legal obligations
• Protecting our legitimate business interests

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Our standard retention periods are:

• Inquiry data: 2 years from last contact
• Client service data: 6 years from end of service relationship
• Technical and usage data: 12 months

8. Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Staff training on data protection and security
• Incident response procedures

9. International Data Transfers

When we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms under GDPR

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

11. Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our data protection officer at:

Email: [email protected]

12. Updates to This Document

We may update this GDPR compliance document to reflect changes in our data processing practices or legal requirements. We will notify you of any material changes through our website or other appropriate means.